You will receive a confirmation email with your order details Check the inbox, spam and junk folder of the email address you provided at checkout
If you’re having trouble finding the email, contact us at customercare@gechisignature.com and let us know. Please provide the full name on the order and the date it was placed.
Yes, at Gechi Signature we provide world wide shipping When placing your order insert your full shipping address at check out and you will receive your shipping cost and estimated arrival time
Shipping time for international orders For in stock styles 7-10 business days
In the rare event that the item you received is not in pristine condition we sincerely apologize! Please email us customercare@gechisignature.com with a photo of the damage within 24 hours of receiving the package. Our team will gladly assist you with reshipping a new item out to you in a timely manner
Our website offers 2x payment which allows you to split your total into 2 payments. First deposit payment is made before making your dress and the balance payment when your dress is all ready to be shipped and a picture of it has been sent to you.
Yes! Book an appointment with us or Email our size specialist with the following info and we’ll be happy to assist you with the best size: click here for more information
Returns: We hope you love what you ordered! But in case you don’t, we will accept returns of unwashed, unworn, unused and must be with original tags items. Return request must be sent to us within 2 days of the order package arrived. We are 100% sure 2 days is enough to make sure the item is fit or not, need or not. Returns that are late because you were away on holiday or your event was cancelled will be refused – no exceptions. Please issue return request with your order number, photos to show dress issues to our customer service email address: gechisignature@gmail.com Please note: we don’t accept try on returns. That’s mean if you only want one item, but you buy two or more to have a try and then you want to return the one/ones you don’t want. At this condition, we don’t accept this return request. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Final sale items are not returnable. All shipping fees are at the customer expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable. We reserve the right to verify original purchase for returns requested without an order number or shipping confirmation. Please allow up to 3-5 business days for your return to be processed upon receipt at our warehouse. Click here to apply for a return
Cancellation: Cancel within 2 days, you will get 100% refund; While more than 2 days, you will get 70% refund. Hope you can understand that fabric,workmanship and time we used on the dress. Once an order has been shipped it can’t be canceled.
You may contact us with any questions/concerns via email. Our Customer Care Team responds to all messages during our business hours Monday-Friday 11am-5pm EST EMAIL: CUSTOMERCARE@GECHISIGNATURE.COM
