At Gechi Signature, we value our customers and strive to ensure satisfaction with every purchase. Please read our refund policy carefully before placing an order.
Returns & Exchanges
•Items may be returned or exchanged within 3 days of delivery.
•Items must be unused, unworn, unwashed, and in their original condition and packaging.
•Items that show signs of wear, damage, or alteration will not be accepted.
Non-Refundable Items
The following items are not eligible for return or refund:
•Custom-made or altered items
•Items bought on sale or clearance
•Accessories (unless damaged on arrival)
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect:
•Contact us within 24 hours of delivery
•Provide clear photos or videos as evidence
Once verified, we will offer a replacement or refund.
Refund Process
•Approved refunds will be processed within 5–10 business days
•Refunds will be issued to the original payment method
•Shipping fees are non-refundable
Return Shipping
•Customers are responsible for return shipping costs unless the error was from us.
